<div><div class="description"><div><div class="description"><div><div class="description"><div><div class="description"><div><div class="description"><div><div class="description"><div><div class="description">DHL offers a full-time <a href="https://www.for9a.com/en/opportunity/category/Jobs">job</a> opportunity to work as a service point advisor who will mainly be responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards, and providing a competent, courteous, efficient, and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.</div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div><div class="benefits"><div><div class="benefits"><div><div class="benefits"><div><div class="benefits"><div><div class="benefits"><div><div class="benefits"><p>You will be responsible for:</p><ul><li>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.</li><li>Ensure that a high level of professional rapport is developed and maintained with all customers.</li><li>Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL&rsquo;s most suitable service to the customer.</li><li>Promote and sell DHL&rsquo;s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to contribute to the country revenue.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.</li><li>Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from Managers.</li><li>Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance.</li><li>Ensure that all customer details/requirements are captured accurately onto the relevant systems.</li><li>Position requires flexibility. This position requires that should the need arise, you will be assigned to another service point locations as and when operational requirements dictates.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div>

<div><div class="qualifications"><div><div class="qualifications"><div><div class="qualifications"><div><div class="qualifications"><div><div class="qualifications"><div><div class="qualifications"><div><p dir="ltr">You must have:</p><ul><li dir="ltr">Bachelor&rsquo;s Degree or equivalent.</li><li dir="ltr">Previous experience in Customer Service.</li><li dir="ltr">Customer Centric.</li><li dir="ltr">Excellent communication and interpersonal skills.</li><li dir="ltr">Ability to work under pressure.</li><li dir="ltr">Ability to work in a fast-paced environment.</li><li dir="ltr">Fluent in English and Arabic.</li><li dir="ltr">Ability to cover different shifts(including night shift) /weekends/public holidays.</li></ul><h3 dir="ltr">About &nbsp;DHL:</h3><p dir="ltr">It is an American German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world&#39;s largest logistics company, now in over 220 countries and territories worldwide particularly in sea and airmail. The company delivers over 1.3 billion parcels per year. The company was founded in the United States in 1969 and expanded its service throughout the world by the late 1970s. The company was primarily interested in offshore and intercontinental deliveries, but the success of FedEx prompted its own intra-US expansion starting in 1983.</p><p dir="ltr">See more available <a href="https://www.for9a.com/en/opportunity/category/Scholarships/Master">Master&rsquo;s scholarships</a> on For9a</p><p dir="ltr">See more available <a href="https://www.for9a.com/en/opportunity/category/Fellowships">fellowships</a> on For9a</p><p dir="ltr">See also the&nbsp;<a href="https://www.for9a.com/en/country/United-Arab-Emirates-UAE">job opportunities in the Gulf</a> on For9a</p></div></div></div></div></div></div></div></div></div></div></div></div></div>

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Jobs in Lebanon: Service Point Advisor at DHL