Jobs in Jordan: Operations Officer at Desert Adventures Tourism

Desert Adventures Tourism is offering a job opportunity as an Operations Officer to join the team in Amman, Jordan. 

• Check operations related issues after sales, such as flight details, itinerary, cost of transfers, guiding fees, entrance fees, guide/driver overnight.
• Assign required services, such as driver, guide, transportation.
• Update the cover page with driver/escort/guide name and contact number.
• Coordinate with accounting department the required deposits for guides/escorts/drivers.
• Settle payments with drivers/escorts/guides after the guest departure.
• Upon payments settlement, provide the accounting department with the following:
• Expense sheet to include file number, date, pax number, agent and sales reference.
• Attach to the expenses the quotation sheet.
• Entrance tickets.
• Invoices.
• Checking both arrival and departures lists.
• Meet and assist all arrival, in-house and departures guests.
• Meeting guests at hotels/resorts.
• Assisting the operations manager in day to day operational tasks
• Preparing and explaining Welcome pack.
• Hand over to transfer.
• Ensure that other airport services are delivered.
• Coordinate with visa dept in case of visa error.
• All jobs to be done with the appropriate attitude and attire representing the company's image assuring client's satisfaction.
• Prepare daily report after the completion of the service.
• At the meeting point:
• Check on the assigned transfer vehicle: Drivers’ knowledge with the job, cleanliness of vehicle, and driver’s appearance.
• Handle any last minute requests/irregularities.
• Report irregularities to the CS Coordinator on the spot.
• Call the hotel after guests check-in to get the room number and contact the guests to assure their satisfaction.
• Forward the room numbers for next day's tour by mail or sms to the CS Coordinator.

1. University degree or commercial experience.
2. Knowledge of working in Jordan.
3. Knowledge of industry IT systems beneficial.
4. Experience in a similar role and sector will be highly advantageous.
5. 2-3 years experience in a similar position would be advantageous.
6. Good command of MS Office applications (Word, Excel, PowerPoint).
7. Ability to speak and write in both English and Arabic is preferred.
8. Experience in international environment an advantage.
9. Service-oriented, resilient, hands-on personality.
10. Communicative and independent work style.

More about Desert Adventures Tourism:

For more than 20 years, Desert Adventures Tourism has been an acknowledged leader in Destination Management Company (DMC) services in the UAE, Oman and Jordan. Through the years, we have been the preferred DMC partner of tour operators and travel agents worldwide. The depth of local expertise, vast global reach, strong relationships with key players of the global travel industry – including government and tourism authorities – and innovative B2B systems have facilitated the offering of a wide range of high-quality products and services as well as seamless operational compatibilities with partners.

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