Training Opportunity at Zain Youth Foundation in the Retail Field in Bahrain

You will be responsible for:

• Selling products and services (postpaid and prepaid lines, mobile phones, accessories, vouchers) and all kinds of after-sales services to new and existing customers.
• Develop your product knowledge by keeping abreast of product and service offerings as provided by ZAIN BH.
• Inspect and report problems with store appearance and maintenance.
• Use TABS smoothly and without errors.
• Flexibility to handle additional tasks assigned by the team leader or manager.
• Managing the process of opening and closing shops in coordination with the team leader.
• Take inventory regularly in coordination with Team Leader.
• Respond to customer inquiries and find the correct answers through advisory systems, helpdesk, and other records.
• Assisting those involved in maintenance/updating customer accounts, billing inquiries, and collecting payments.
• Manage inventory at points of sale, ensure safe storage, and assist with reconciliations.
• Collect payments from customers in a safe and orderly manner.
• Handling issues and customer complaints, resolving their issues, logging complaints into the system, and escalating issues to management/helpdesk when needed.
• Handling and accounting for cash and other payments.
• Collect and verify required documents, such as identification, forms, and receipts, and hand them over to the Store Supervisor at the end of the shift.
• Comply with all applicable policies and regulatory requirements regarding information security.
• Perform any other related tasks as assigned to you.