Job Opportunity in UAE as a Front Office Manager at Marriott Hotels

Marriott Hotels announces a job opportunity in UAE as a Front Office Manager. You will be responsible for all front office functions and staff including bell staff and your service operations & guest services/front desk. You will direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures, and strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.

You will be responsible for:

1. Exceeding Customer Expectations. Providing services that are above and beyond for customer satisfaction and retention.
2. Demonstrating Leadership. Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity.
3. Improving Service. Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
4. Communicating with Supervisors, Peers, or Subordinates. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
5. Coaching and developing others. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
6. Developing and building teams. Encouraging and building mutual trust, respect, and cooperation among team members.
7. Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
8. Making decisions and solving problems. Analyzing information and evaluating results to choose the best solution and solve problems.
9. Guiding, directing, and motivating subordinates. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
10. Communicating information timely. Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
11. Establishing challenging, realistic and obtainable goals to guide operation and performance.
12. Managing daily operations of the area or department. Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
13. Organizing, planning, and prioritizing work. Develop specific goals and plans to prioritize, organize, and accomplish your work.
14. Effectively adjust to major changes in work tasks or the work environment.
15. Applied business knowledge and understands market dynamics, enterprise-level objectives, financial metrics, and important aspects of Marriott's business; skilled at using business knowledge to anticipate opportunities and risks.
16. Building a successful team.
17. Building strategic working relationships. Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
18. Interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
19. Communication. Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
20. Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
21. Planning and organizing. Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
22. Strategic decision making. Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy.
23. Ensures compliance with all front office policies, standards and procedures.
24. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
25. Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
26. Ensures associates are treated fairly and equitably.
27. Strives to improve service performance.
28. Empowers associates to provide excellent customer service.
29. Identifies and analyzes front office operational challenges and facilitates the development of solutions to prevent reoccurrence.
30. Administers the performance appraisal process for direct report managers.
31. Celebrates successes and publicly recognizes the contributions of team members.
32. Responds to and handles guest problems and complaints.
33. Observes service behaviors of associates and provides feedback to individuals and/or managers.
34. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

You must have:

Experience:

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

Skills and Knowledge:

• Job Specific Computer Skills. Using computer hardware and software specific to the job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• The ability to listen to and understand information and ideas.
• Customer and personal service. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Operating procedures. Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to the job.
• Reading comprehension. Understanding written sentences and paragraphs in work related documents.
• Communicating effectively in writing is appropriate for the needs of the audience.
• Basic computer skills like using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• The ability to add, subtract, multiply, or divide quickly and correctly.
• Mathematics - Using mathematics to solve problems.
• The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

About Marriott:

Working at Marriott is a big part of the employees' lives, but this isn’t an ordinary job. At Marriott, You will explore the world you live in and all its possibilities. Marriott hotels encourage you to explore the world around you, so it offers generous hotel and food discounts at thousands of its global properties.

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