Job Opportunity in Turkey as a Service Delivery Manager at Nokia

Nokia offers a job opportunity in Turkey as a Service Delivery Manager. You will manage large-scale Service Delivery projects to effectively deliver deployment, integration, and migration services to major telecom, TEPS, and Webscale customers globally, in multiple time zones and languages spoken. You will be responsible for all aspects of the delivery function including delivery to SLA/KPI, resource forecasting, workload balancing, continuous service improvement, resource management and customer, and Nokia business, reporting. The service delivery team is located in various Nokia Delivery Centres across the globe. Key aspects of your role are managing the quality of the delivered services and efficient workload balancing across the service delivery centers to ensure the effective cost of delivery. You will also be responsible for the continued development of the project delivery strategy, team leadership, and senior-level engagement with the customer.

You will be responsible for:

• Early engagement in business opportunities and part of the pre-sales process.
• Enforcement of project documentation templates and standards.
• Provides technical leadership and reports to the Program Board.
• Manage the Technical delivery roadmap for the program.
• Provides Strategic Technical direction.
• Assurance that the solution designs and migration strategies are coordinated and do not conflict.
• Assurance that the solution designs and migration strategies are in accordance with agreed requirements.
• Manage scope control, project planning, and scheduling against agreed work packages.
• Adheres to Zero Outage policy in the network pertaining to Core and Services.
• Ensures all migrations processes are in adherence with Clients' Operations and Change management processes.
• Interfaces with Migration Capability Build team and execution teams to ensure a smooth handover process.
• Initial Impact Assessment Response – impacted areas, Small/Medium/Large – dictates effort/timescale for full impact assessment response and required internal resourcing for impact assessments.
• Manage the Change Request processes.
• Management of critical Issue escalation with respect to solution-focused product Units.
• Capture and development of RACIs and up-scope/change requests to the contract scope.
• Ensures the stability of the program and maintains the highest level of Customer satisfaction levels.
• Accountable for maintaining the Key Performance Indicators focused on Migrations.

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You must have:

• Technology expert level certifications e.g. Nokia SRA, Cisco CCIE, etc.
• A strong background in network technical design including high- and low-level design interpretation and delivery coordination.
• Expertly knowledgeable in all IP protocols.
• Demonstrates a thorough understanding of and keeps up to date with technology trends.
• Excellent documentation and communication skills and capable of delivering technical concepts both at strategic and detailed levels.
• Excellent time management demonstrating a capability to successfully manage to work on multiple projects or programs as required.
• A solid grasp of the financial and commercial aspects of a complex program organization.

Benefits: 

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered as well as:

• Flexible and hybrid working opportunity with financial support.
• Opportunity to learn technologies, get a certification, access to well-known learning platforms, and develop yourself.
• Medical insurance & Life insurance.
• Meal coupons & Gift cheques.

About Nokia:

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career there will have a positive impact on people’s lives and will help the company to build the capabilities needed for a more productive, sustainable, and inclusive world.

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