Job Opportunity in Qatar as a Content Management Specialist at Qatar Airways

Qatar Airways offers a job opportunity in Qatar as a Content Management specialist. You will be responsible to perform web content operations on qatarairways.com websites and mobile apps with the ultimate goal of driving customer centricity across Qatar Airways' digital touch points as well as ensure all content on qatarairways.com is compliant with the brand tone of voice and adhering to the company's communication strategy and writing guidelines.

You will be responsible for:

1. Liaising with internal departments, outstations, and group companies, in order to update content on the website on behalf of company-wide stakeholders, ensuring accuracy and usefulness on Qatar Airways' digital platforms.
2. Collaborate and provide support to the product development teams on projects by creating content for all online digital touch points including but not limited to the online booking flow, online check-in, flight status, managing booking, profiles, and all other transactional pages on the website.
3. Collaborate with the design team to develop innovative and creative campaigns and content ideas that are share-worthy and can be hosted on the website as well as promoted on a multitude of E-marketing channels.
4. Create content for campaigns while personalizing the copy according to the channel and audience using the best practices and guidelines for each specific online channel adhering to character limitations and ensuring the relevance of the content once used on visuals.
5. Create and review copy for content marketing and revenue-generating campaigns. Ensure content compliance with the brand communication guidelines and tone of voice.
6. Create content for personalized experiences on the website where customers would see content that is relevant to their status.
7. Conduct webinars and training sessions to brief team members on the steps to carry out key tasks using AEM.
8. Monitor front end and back end and report any bugs to the technical teams to be addressed based on severity.
9. The quality assurance of produced content includes proofreading and checking written as well as other forms of content for clarity and ensure compliance with brand communication guidelines.

You must have:

• A bachelor’s degree qualification.
• 4+ years of job-related experience.
• Experience with AEM (Adobe Experience Manager) or similar.
• Demonstrate high levels of communication skills.
• Demonstrate ability to stay current with the technology trends.
• Ability to communicate and work towards delivering project deadlines.
• Demonstrate core understanding of eCommerce, digital environment, and customer touchpoints.

About Qatar Airways Group:

Its story started with four aircraft. Today, it delivers excellence across 12 different businesses coming together as one. It has grown fast, broken records, and set trends that others follow. It doesn’t slow down by the fear of failure. Instead, it dares to achieve what’s never been done before.

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