Job Opportunity in Jordan at Technology & Digital Innovation Department at Zain

Zain is looking for a passionate and highly motivated candidate to join Zain's Technology & Digital Innovation department. You will be responsible for analyzing business and sales requirements and developing them into solutions for Business Support Systems and Customer Care Applications as well as monitoring their performance and ensuring day-to-day smooth running of systems, in addition to analyzing deployed products and subsequently recommending upgrades to improve the functionality and performance of systems.

Your tasks will include but will not be limited to:

• Developing programs and Integration processes for Business Support Systems and Customer Care Applications and touch points including Billing System, Provisioning System, CRM, ERP, etc.
• Assisting in coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending on suitable corrective and preventive action in that regard.
• Developing and Administrating Zain Services using different technologies including IBM Integration Bus (WebSphere Message Broker, APP Connect) and IBM MQ, Microsoft .Net Framework & .Net Core (Web Services, Rest APIs, Microservices, back ends, etc...), Oracle PL/SQL, DELPHI, etc...
• Monitoring the performance of servers and applications and ensuring they are running smoothly on daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems.
• Administering and maintaining customer touch points web services including Zain Portal, Zain USSD, CRM, IBM MW, IVR, Zain APP, CMS…etc. as well as communicating requirements to vendors and ensuring that problems are followed up and resolved in a timely manner.

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You must have:

• Bachelor’s degree in IT, Computer Engineering, or a related field.
• From 2 to 4 years of experience.
• Excellent English skills.

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 Middle Eastern countries with a workforce of over 6,000 people from different backgrounds, cultures and nationalities. It provides a comprehensive of mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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