Job Opportunity at Orange in Jordan: Senior Wholesale Voice Routing specialist
Applicant criteria
Nationality
No specific nationality requiredSpeciality
Computer and Information Sciences, OtherAge
- No specific age required
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job Fields
Engineering and Architecture JobsOpportunity Field
Engineering and ArchitectureJob location
Jordan (Amman)Needed documents
CV, Cover LetterOpportunity description
Duties & responsibilities
- Update the routing tables on daily basis to make sure that the best match of (Quality, Cost, Business needs) is met for all customers types and needs.
- Handle Customers Quality complaints by choosing the best available routing approach in order to maintain the best available quality to our customers and to achieve their satisfaction.
- Manage vendors hubbing offers upload and receipt from iXLink to iXTools to guarantee the correct flow of the trading operations.
- Maintain routing database in order to keep a record for any requested special routing and to ease future diagnosis of quality complaints.
- Send amendments to the switching team so they initiate the technical implementation part of any routing request.
- Test routes in order to benchmark all available routing options and choose the best available route for any destination.
- Track cost change of any implemented route to enable the sales team to reflect the cost increase on their selling prices to their customers and to follow up the market cost changes immediately.
- Track traffic quality parameters in order to detect any faulty route and take swift action.
- Monitoring special routing required changes to make sure that margin and cost are optimized.
- Support and Maintain Voice Trading Tool "iXTools" to resolve any issue that may arise and to maintain the system stability.
Eligibility criteria
- Bachelor Degree in Telecommunications Engineering, Computer Science or Computer Engineering.
- (3-5) Years of experience in the same or a closely related field
- Technical background (PSTN, VoIP, capacity management, traffic analysis) is essential
- Good Communication, English Language Proficiency, Analytical and research skills, Computer Skills;
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.
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