Job Opportunity at Microsoft in Jordan: Senior System Integration Engineer
By: microsoftLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityComputer and Information Sciences, Engineering
Skillsمهارات العمل الجماعي, مهارات تواصل, مهارات تنظيمية
Age
- No specific age required
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsInformation Technology Jobs
Opportunity FieldTechnology and Programming, Engineering and Architecture
Job locationJordan (Amman)
Needed documentsCV
Opportunity description
Microsoft is offering a job opportunity as a Senior System Integration Engineer to join the team in Amman, Jordan.
Duties & responsibilities
- Responsible for the customer support experience with Microsoft.
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming).
- Identify cases that require escalation (either technically or strategically).
- Create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching and mentoring.
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Eligibility criteria
- Fluent in reading, writing and speaking in Arabic and English.
- Experience with Azure Logic Apps OR Biz Talk, IBM App Connect, Zapier or an equivalent product.
- Experience with network connectivity.
- Experience with cloud technologies.
- Good debugging skills.
- Basic knowledge of HTTP REST architecture.
- Basic JSON.
- AS2, EDI experience.
- Experience with Visual Studio and any light coding adapting to new technologies and adapters (ie. Active Directory Adapter, SAP Adapter, Azure Logic Apps).
- Managing proof-of-concepts.
Benefits:
- Industry leading healthcare.
- Savings and investments.
- Giving programs.
- Educational resources.
- Maternity and paternity leave.
- Opportunities to network and connect.
- Discounts on products and services.
- Generous time away.
About Microsoft:
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses supports, and sells computer software, consumer electronics, personal computers, and related services. Its best-known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
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