Job Opportunity at Marriot Hotel in UAE: Hotel Account Manager

Marriot Hotel is offering a job opportunity in UAE as a full-time Hotel Account Manager. This position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Manager will support the available digital activation programs in combination with additional digital service packages offered to hotels. 

Managing Work, Projects, and Policies:

Delivers against all aspects of the Digital Marketing program and associated services to assigned hotels. This includes:

Ensures effective client communication:

• Schedules and leads all client calls throughout enrollment period.
• Collects hotel specific information from clients regarding needs and expectations, answers questions about services, digital channels and Marriott initiatives.

Manages program deliverables within expected timelines:

• Coordinates with Specialists in team to guarantee all deliverables are executed on time.
• Reviews all hotel deliverables to ensure that they are on strategy and meet quality expectations.

Analyzes results and reports on progress:

• Monitors Hotels results and business goals on a monthly basis, exercising critical and analytical thinking of results.
• Builds monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.

Maintains client satisfaction and retention:

• Meets goals as defined by client satisfaction survey and annual renewal targets.
• Establish and maintain 3rd party relationships with key partnerships that drive value to hotels.

Supporting Operations:

• Works with Specialist’s to guarantee service tactics are executed on-time and at a high-quality.
• Provides feedback to continually improve work processes and systems that support program execution.

Additional Responsibilities:

• Attends and participates in all relevant internal and external meetings.
• Informs, updates, and provides information to managers and co-workers in a timely manner.

1. 3+ years’ experience in an online agency or client services position is required or equivalent experience
2. 2+ years’ experience in leading project teams and implementing digital strategies or equivalent experience
3. BS/BA degree in marketing or related field or equivalent certification from higher education

About Marriot Hotel:

Offering an expansive portfolio in the industry, Marriott Hotel offers 30 brands and over 7000 properties across 131 countries and territories that give people more ways to connect and experience the world. Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything they do today.

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