<div><div class="description"><div><div class="description">Amazon is offering a <a href="https://www.for9a.com/en/opportunity/category/Jobs">job opportunity</a> as an Executive Customer Relations Specialist - UAE National in Dubai, UAE.</div></div></div></div>

<div><div class="benefits"><div><ul><li>Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels.</li></ul><ul type="disc"><li>Drive technical investigations to identify root cause(s) and restore customers&rsquo; trust in devices.</li><li>Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon-branded devices.</li><li>Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).</li><li>Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.</li><li>Effectively communicate with both internal and external customers by adjusting your communication style to your audience.</li><li>Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and commitment to excellent customer service.</li><li>Successfully complete approved special projects as assigned.</li><li>PLEASE NOTE: In this role, you may be required to work weekend days and evening hours.</li></ul></div></div></div>

<div><div class="qualifications"><div><ul type="disc"><li>Fluency (spoken, reading and written proficiency) in English and Arabic</li><li>A minimum of six months of experience in Customer Service</li><li>Experience in communicating technical concepts to a non-technical audience</li><li>Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment</li><li>Experience with MS Office and CSC tool set.</li><li>Flexibility in work hours based on scheduling needs and customer demands</li><li>Passion for the customer</li><li>Must be in good standing</li></ul><h2>PREFERRED QUALIFICATIONS</h2><ul type="disc"><li>Six months of experience in complex Tech Support operations supporting 1P/2P/3P devices.</li><li>Experience in utilizing Heartbeat and Tableau</li><li>Experience in process improvement using Lean and Kaizen methods</li><li>Proficiency in other languages</li><li>A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications.</li></ul><h2>About Amazon:</h2><p>A multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or &quot;Four Horsemen&quot; of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process. (Wikipedia)</p><p><strong>See more available&nbsp;</strong><span dir="RTL"><a href="https://www.for9a.com/en/opportunity/category/Volunteer-Work"><strong><span dir="LTR">volunteer opportunities</span></strong></a></span><strong>&nbsp;on For9a&nbsp;</strong></p><p><strong>See more</strong><strong><span dir="RTL">&nbsp;</span></strong><span dir="RTL"><a href="https://www.for9a.com/en/country/United-States"><strong><span dir="LTR">opportunities in the US&nbsp;</span></strong></a></span><strong>available on For9a</strong></p></div></div></div>

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Job Opportunity at Amazon: Executive Customer Relations Specialist - UAE National