Job Opportunity at Amazon: Delivery Station Liaison in UAE

Amazon is offering a job opportunity as a Delivery Station Liaison in Dubai, UAE. The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible.

1. Communicating with customers directly via phone and email
2. Resolving conflicts and setting appropriate expectations with customers
3. Clearly understanding and responding appropriately to, the issues that customer present.
4. Working autonomously, making complex analytical decisions with little or no guidance.
5. The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.
6. The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.

• Fluent english (written/spoken)
• 1 to 2 years of experience in Customer Service
• Experience with Microsoft Office, Outlook, Word and Excel
• Self-discipline, quick learning, diligence and proactivity
• Available to travel for a week of training

PREFERRED QUALIFICATIONS:

• At ease working in a diverse group and contributing to an inclusive culture
• Previous experience in logistics roles
• Excellent performance in the current role / job

About Amazon:

A multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or "Four Horsemen" of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process.

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