Job Opportunity as a Sr. Customer Service Specialist in Saudi Arabia at Amazon
By: Amazon.comLast update:
Applicant criteria
Nationality
No specific nationality requiredSpeciality
All SpecialtiesSkills
مهارات التواصل, المرونة, مهارات العمل ضمن الفريقAge
- No specific age required
Years of Experience
- 2-3
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job Fields
Customer Service, Call Center Jobs, and SecretaryOpportunity Field
OthersJob location
Saudi ArabiaNeeded documents
CVOpportunity description
Amazon is offering a job opportunity as a Senior Customer Service Specialist in the Kingdom of Saudi Arabia where you will act as a key point of contact for the relevant business and development teams.
Duties & responsibilities
You will be responsible for:
- Support managers in daily VP escalation inquiries from start to finish, including preparing final responses to senior leaders, following a narrative style format.
- Digging deeper into customer problems, and building a complete history of customer contacts, to identify the root cause of those problems.
- Liaising with customers directly to collect data for root cause analysis of their problems, troubleshooting, and closing customers' cases.
- Analyze public data related to the escalation the team is dealing with.
- Manage process improvement initiatives, including scoping for start-up projects.
- Communicate effectively with internal and external customers by adjusting your communication style with your audience.
- You must serve as a business role model through good judgment, demonstrating a positive work ethic and interpersonal skills, adhering to company policies, and providing excellent customer service.
- Successfully complete special projects as assigned to you.
Eligibility criteria
You must have:
- Proficiency in writing and speaking skills in both Arabic and English.
- Experience working on MS Office and customer service toolsets.
- Bachelor's degree or 2 years of Amazon experience.
- Experience interpreting and communicating analytics.
- Experience communicating technical concepts to a non-technical audience.
- Ability to quickly adapt to changing priorities and create innovative solutions in a very fast-paced environment.
- Flexibility in working hours based on business needs and customer requirements.
- At least six months of experience handling customer contacts such as D2AS, DART, or social media.
Preferably:
- Experience using Heartbeat and Tableau.
- Proficient project management skills (communication, planning, and documentation) and a proven ability to identify and deliver opportunities (Kaizen, Six Sigma, Project Management Methods).
- Knowledge of project management tools such as SIM.
- HTML skills in documentation and interdepartmental communication.
About Amazon:
Amazon's mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as they are all striving to delight their customers and make their lives easier, one innovative product, service, and idea at a time.
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