Job Opportunity as a Partner Support Advisor in Egypt at Tamara
Applicant criteria
- No specific age required
- 1-2
- Both
Opportunity criteria
- Full time
Opportunity description
Tamara Company offers a job opportunity as a consultant to support partners in Egypt. You will report to the Partner Support Team Leader in Egypt where you will work closely to resolve all merchant-related inquiries and concerns. The work in this job will be completely remotely, as you will be able to work from anywhere in Egypt.
Duties & responsibilities
You will be responsible for:
- Maintain a positive, empathetic and professional attitude towards traders at all times.
- Immediate response to various inquiries from merchants.
- Communicate with merchants through various channels.
- Acknowledging and resolving merchant complaints.
- Get to know the company's products inside and out so you can answer various questions accurately.
- Maintain records of merchant interactions, transactions, comments and complaints.
- Communicate and coordinate with colleagues when necessary.
- Providing feedback on the efficiency of merchant service operations.
- Ensuring merchant satisfaction and providing professional support to various customers.
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Eligibility criteria
You must have:
- Experience ranging from one to two years.
- Ability to remain calm when clients feel stressed or upset.
- Comfort in using various computer hardware and software, especially those related to Microsoft and GSuite.
- Ability to work independently and collaboratively with different levels of employees.
- Accuracy and attention to detail.
About Tamara:
Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay and bank. The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain. Tamara has over 400 employees and operates out of its headquarters in Riyadh, Saudi Arabia, and has offices in the UAE, Egypt, Germany, and Vietnam.
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