Job Opportunity as a Network Support Expert at Orange in Egypt
Applicant criteria
- No specific age required
- 3-5
- Both
Opportunity criteria
- Full time
Opportunity description
Orange is offering a job opportunity as a Network Support Expert to join the team in Cairo, Egypt.
Duties & responsibilities
- Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams.
- Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level
- Responsible for fault isolation and providing proper resolution
- Act as service matter expert for all new technologies & be SPOC for their support related issue, knowledge road map during his shift.
- Provide professional technical support and troubleshooting for all issues escalated from the service desk & incident management teams.
- Provide proper resolution in complex customer issues; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Provide status updates to the service desk & incident management teams to Inform customer on technical progression, if required.
- Ensure service level agreement “SLA” is met during incidents handling.
- Act as the Global expert team in some required network services, i.e ISDN, Legacy products, etc.
- Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults.
- Able to work closely with field engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues.
- Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution.
- Document all troubleshooting and case management actions via OBS ticketing system.
- Technical guidance, job coaching and support to the service desk & incident management dept. through training sessions if required.
- Designing & providing technical input to the Company’s technical & procedures knowledge base following the ITIL standards.
Eligibility criteria
- Cisco Routing & switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.
- IPSEC & GRE tunneling protocols.
- Deep knowledge of various Cisco WLAN deployment/solutions.
- Solid hands-on experience on WLAN.
- Good understanding AirOS/IOS-XE Wireless LAN Controllers.
- Solid knowledge for SDWAN (viptela solution).
- Good knowledge for QoS.
- Good time management, and organizational skills.
- Good interpersonal and communication skills.
- Proactive, self-motivated, and determined attitude.
- Problem solving skills.
- Good negotiation skills.
- Customer Oriented Attitude.
- Ability to work on out of business hours, based on customer requests.
- Fluent in both spoken and written English.
- Team Spirit.
- CAN-DO attitude.
Educational background:
- Bachelor’s degree in telecommunications field.
- CCNP certified is a must.
- SDWAN and WLAN knowledge is mandatory.
- CCIE knowledge is big plus.
Professional Experience:
3 to 5 years’ experience in a telecommunication service provider environment.
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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