Job Opportunity as a Guest Service Agent/Associate in Saudi Arabia at Hilton Garden Inn Tabuk

You will be responsible for:

• Achieve positive results from guest inquiries in a timely and efficient manner.
• Ensure an effective reception experience for guests, including check-in/check-out, and completion of audit procedures.
• Ensure that the Guest Service Manager is fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attending appropriate training sessions, when required, and assisting with the training and development efforts of the night team.
• Possess knowledge of hotel room categories, room rates, promotions, and other general knowledge of products needed to perform daily duties.
• Maximize room occupancy and use various sales techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currency, credit cards, and cash in accordance with the hotel's credit policy.
• Compliance with hotel security and fire regulations and all health and safety legislation.
• Follow company brand standards.
• Assist other departments when necessary.