Job Opportunity as a Customer Success Account Manager in Saudi Arabia at Microsoft

You will be responsible for:

• Building and coaching others on customer, partner, and internal stakeholder engagement strategies and models.
• Developing, maintaining, and building on key customer and technical stakeholder relationships.
• Leading alignment with internal/external stakeholders.
• Identifying, mentoring, communicating, and influencing key stakeholders at the technical, business, and executive levels (including partners).
• Driving and leading conversations to facilitate the achievement of customers’ business objectives by leveraging their investments in Microsoft.
• Meeting customer needs and providing input on customer priorities.
• Maintaining and strengthening internal stakeholder relationships.
• Influencing internal stakeholders from senior executives.
• Gathering information about the business and IT objectives of customer organizations using partnerships with other account team leaders to identify customer priorities.
• Collaborating with the account team to create a Customer Success Plan and contributing to a shared Customer Account Plan to support customer objectives for the customer’s business transformation programs and their industry.
• Understanding, defining, and aligning Microsoft solutions and technical capabilities (e.g., Azure, Modern Work, Dynamics) with customer needs and priorities.
• Leverage broad industry and core technology expertise to enable customer success.
• Identify complex customer scenarios (e.g., Independent Software Vendor [ISV], cross-cloud, partners) and coordinate with technical professionals to identify cross-cloud technology solutions.
• Advance Microsoft’s position in the customer cloud technology market against competitors.
• Leverage understanding of customer technology platforms and Microsoft technology roadmap to enable customer digital transformation.
• Participate in conversations with customers and demonstrate alignment between customer goals and Microsoft’s current portfolio in the customer account.
• Advance the organization’s and customer success strategy with customers.
• Align Microsoft technology and services with customer goals and objectives to shape a successful collaborative strategy.
• Align with account team to link Customer Success Plans (CSPs) to account plan priorities and develop work programs.
• Manage expectations of key stakeholders and executives to address agreed-upon customer outcomes and account priorities to achieve continuous customer success.
• Leverage Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health.
• Proactively identify and mitigate customer barriers by leveraging Microsoft solutions and services, and develop deliverable work programs.
• Lead delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities.
• Proactively identify, monitor and mitigate actual and potential consumption barriers through data analysis and customer feedback.
• Mobilize resources to address actual and potential consumption barriers and associated issues and ensure execution according to customer success plans.
• Take ownership of and complete defined consumption milestones.