Job Opportunity as a Customer Service Manager at Amazon in Turkey
By: Amazon.comLast update:
Applicant criteria
Nationality
No specific nationality requiredSpeciality
Computer and Information Sciences, Information Technology, OtherSkills
− Computer literate with good working knowledge of Microsoft Excel, Word and Outlook. , − Excellent verbal and written communication skills , A good proficiency in EnglishAge
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job Fields
Customer Service, Call Center Jobs, and SecretaryOpportunity Field
Marketing, Business and FinanceJob location
TurkeyNeeded documents
CV, Cover Letter, Degree CertificateOpportunity description
Amazon is offering a Job Opportunity in Turkey as a Customer Service Manager.
Duties & responsibilities
- Manage the day-to-day operations for the team and are responsible for overall productivity, quality.
- You plan for contingencies to minimize risks.
- Establish clear work processes to enable and improve performance.
- Communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management.
- Proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become roadblocks.
- Communicate ideas effectively, both verbally and in writing, to all types of audiences.
- Develop team managers by providing guidance, performance and behavioral coaching and mentorship
- Ensure team managers have a clear understanding of the performance bar and criteria used to differentiate performance
- Manage performance and behavioral issues, hold teams accountable for performance and implements improvement plans and raising the performance bar
- Help your employees grow by encouraging them to contribute to discussions, supporting their ideas, and encouraging independent decision-making.
Eligibility criteria
Basic Qualifications:
- 5+ years of proven leadership experience in Customer Services or equivalent.
- 3+ years’ experience building teams and employee development plans.
- Demonstrated experience driving projects.
- Strong verbal and written communication skills in both Turkish and English.
Preferred Qualifications:
- Bachelor’sdegree preferred such as Computer Science, Science, Commerce
- Ability to function in an ambiguous, fast paced work environment
- Experience with AWS technologies
- Proficiency in MS Office, with advanced Excel and reporting skills·
About Amazon:
Is a multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or "Four Horsemen" of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process. (Wikipedia).
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