Job in UAE: Head of Customer Services at Siemens

Siemens offers a full-time job opportunity and invites you to join its global team as head of customer services for the laboratory diagnostics (DX) service business in the Middle East and Southern and Eastern Africa (MESA) Zone. You will be responsible for the cost and work optimization, and you will have to find best practices and implement those that apply to MESA.

Your key responsibilities will be: 

• Set financial and operational targets for all countries in the MESA zone.
• Represent CS DX MESA towards CS DX EMEA Management and Headquarters.
• Track progress on targets and report to MESA and EMEA management.
• Align with and coach CS DX country managers in the zone on operational and organizational topics.
• Support the zone business management and participate in the MESA DX management as a representative for customer services.  
• To coordinate and select headquarters and zone-specific improvement initiatives.
•  Implement the Service 4.0 initiative, e.g. establish proactive monitoring of the installed systems, evaluate external partner strategies for CS, and implement new Project Management tools to drive productivity.
• Monitor customer satisfaction in the countries and work with CS DX country managers to define improvement initiatives where needed.
• Strategic headcount planning for the zone in alignment with the countries and according to business needs.

See more jobs in the USA on For9a.

You should have:

• Leadership experience with personnel responsibility.
• Business experience setting financial targets. 
• Fluent in written and verbal communication skills in English.
• Ability to work independently as well as being a strong team player in highly diverse teams.
• Ability to make decisions and implement necessary action plans.
• Communication and negotiation skills. 
• You are preferred to have (but not a requirement): 
• Knowledge about DX.
• Experience from an international organization/matrixed organization.

About Siemens:

Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way the people live and work. Harnessing the power of data and technology, it creates an ecosystem responding to the needs of people and the planet. Siemens believes in engaging, empowering and caring for each other, providing the best possible places for its employees to grow.

See more available Phd scholarships on For9a

See more available workshops or trainings on For9a

See more available opportunities in Germany on For9a