Front Desk Agent Vacancy at Rotana in UAE
By: Rotana Hotel Last update:
Applicant criteria
Nationality
No specific nationality requiredSpeciality
Hospitality and TourismAge
- No specific age required
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job Fields
Customer Service, Call Center Jobs, and SecretaryOpportunity Field
Tourism and HospitalityJob location
United Arab Emirates (Abu Dhabi)Needed documents
CVOpportunity description
Rotana is offering a job opportunity in Al Maha Arjaan by Rotana, Abu Dhabi, UAE as a Front Desk Agent to be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience
Duties & responsibilities
your role will include key responsibilities such as:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Eligibility criteria
- Education, Qualifications & Experiences: You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
- Knowledge & Competencies: The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
About Rotana:
Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.
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