Job Opportunity in Lebanon: Customer Service Officer at Majid Al Futtaim

You will be responsible for:

• Maintain a thorough knowledge of the assigned shopping mall operating assets, facilities, stores/locations, mall layout, and any ongoing or upcoming promotional activities.
• Ensure smooth day-to-day operations of the Customer Service Information Desk / Booths under the direction and guidance of the Supervisor / Manager of Customer Service and in accordance with the established Customer Service guidelines.
• Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
• Assist the visitors/customers at the Information Desk by providing clear directions, information on ongoing/upcoming mall promotional events/activities, and answering to queries (both on the phone or in person).
• Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
• Efficient handling of all routine /minor customer complaints/inquiries on a daily basis. Ensure that all customer complaints/queries are being handled with the utmost courtesy and professionalism.
• Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. 
• Ensure that all tenant related complaints are addressed on a timely basis.
• Efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.