Orange Jobs in Egypt: Extended Local Delivery Manager

Orange is offering a job opportunity in Cairo, Egypt as a an Extended Local Delivery Manager. 

Eligibility Criteria:

1. Good understanding of ATM, DSL and inter-networking technologies, TCP/IP , Layer 3 LT2P, SIA and Internet VPN.
2. Excellent understanding of DSL hardware and the network topology.
3. Good Understanding of the Customer Service Delivery organization and processes.
4. Excellent knowledge of Orange Business Services DSL Product & Services portfolio & implementation procedures.
5. Excellent organizational and planning skills.
6. Excellent communication and interpersonal skills
7. Excellent customer facing skills.
8. Excellent Time management skills.
9. Excellent command of English. German & French is highly desired.

Job Duties:

• Coordinate provisioning for Hybrid Network projects and assess service orders and develop implementation schedules to optimize resources and components scheduling.
• Perform Order Validation of assigned orders for administrative completeness and technical consistency including Pre-qualification / eligibility
• Validate service orders with Customers.
• Create Clarify cases for orders and log equipment details and technicians’ scope of work.
• Process work order for lines and required equipment (router, modem, cards, etc.)
• Place and track line orders with relevant local PTT and equipment with third party vendors.
• Place and track orders for 3G Data SIM cards with relevant local GSM providers.
• Proactive tracking and monitoring of all equipment components until full delivery of ordered Services.
• Establish Target Delivery Dates (TDD) based on performance guidelines
• Perform proactive Order Management to ensure the TDD is met on all orders
• Notify Billing entities when service is delivered and Ready For Billing (RFB)
• Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service
• Monitor provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities, and directly SPOC for all queries, and the 1st level of escalation for all assigned order-related issues.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.

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