Job at Orange in Egypt: Customer Tech Support Expert
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
Opportunity description
Orange is looking for a qualified Customer Tech Support Expert to join the team and work in Cairo, Egypt for 2021.
Responsibilities:
- Provide a professional first technical point of contact for the customer.
- Acts as technical escalation level within the team.
- Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
- Provide updates as needed to the customer in order to meet performance objectives.
- Perform technical escalations in line with company procedure.
- Liaise and refer issues to correct/relevant entities internally and externally.
- Undertake any other reasonable task as assigned.
- Ability to build relationships with peer and management levels both with clients and the company management.
- Proactive, self-motivated and determined attitude.
Requirements:
- Engineering degree (B.Sc.) with 2-4 years relevant technical experience.
- Valid cisco (CCNA & CCNP) certificates is mandatory.
- SD-WAN knowledge.
- Very good analytical skills.
- Excellent customer skills as well as interpersonal and communication skills
- Good time management, and organizational skills.
- Ability to work under pressure and deal with multiple tasks.
- Proficient in English.
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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