Job Opportunity with Chalhoub Group in KSA: MUSE Concierge Agent
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Chalhoub Group offers an exceptional job opportunity as a MUSE Concierge Agent to join the team in Saudi Arabia for 2021. MUSE is Chalhoub Group’s recently launched loyalty program with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is live in UAE and Kuwait and will be soon launching in KSA – one of the most important markets for the Group. The ideal candidate will need to be solutions oriented, obsessed about offering a great experience and curious to explore new avenues and opportunities to retain and delight the members.
Job Responsibilities:
- Answering inbound queries via Phone, Email, Live Chats and WhatsApp for Business in professionally manners.
- Assisting Outbound, Clienteling, Home-Sales initiatives when assigned.
- Providing and researching required information using available resources.
- Investigating and solving customer service queries when being escalated.
- Understanding internal process and applying it day-to-day operation.
- Identifying and escalating priority issues when required.
- Ensuring tickets are closed within SLA with correct categorization.
- Managing relationship in-person or via communication with VIP and ELITE customers.
- Following up on queries when required.
- Recording details of comments, inquiries, complaints and action taken.
- Preparing Weekly Report analysis on Call Center Calls and Live Chat
Qualifications:
- Good computer skills.
- Good multi-tasking skills.
- Flexible working during the weekend.
- Fluent in English and Arabic are a must.
- Approachable attitude, agile and can-do attitude to create and be part a new department.
- Proactive, committed and capable of taking lead.
- Excellent phone etiquette, verbal and written communication skills.
- Previous experiences with Call Center is a plus.
- Preferably male candidate.
About Chalhoub Group:
Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.
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